Cancellation, Refunds & Returns

We strive to satisfy our customers, but due to the nature of our business we maintain a strict cancellation, refund and return policy.

CANCELLATIONS

Since most of our products are custom/customized, we begin incurring costs the minute we begin the pre-production process, orders must be cancelled in the first 24 hours for a full refund. Once production begins we will process your order to completion as we do not interrupt our process to cancel or change individual orders. For those in stock products for which there is no customization, these products may be returned within 10 days of receiving the products, at the customers expense, for a full refund.

REFUNDS

Refunds will be granted once the product is returned and reviewed to ensure they have not been damage.

RETURNS

While we do not accept returns unless items are defective, damaged or incorrectly shipped, we will make every effort to make things right. If you have issues with your order please email us with a description and image (if possible) and we will replace your item or issue you store credit if appropriate as determined by management.

If we have approved the return of your item(s), send it to the address below:

Ace Golf Flags - Returns
105 Southeast Parkway Ste 103
Franklin, TN 37064